Call helpdesk via 0800008272 or write to nms@tcra.go.tz

Mobile Number Portability (MNP) means you can keep your mobile phone number if you decide to change from one mobile service provider to another within Tanzania. Basically; it’s a process that allows you to keep your mobile number irrespective of who your mobile service provider is. So, if you switch between mobile service providers, you don’t have to go to the trouble of advising all your friends/family/colleagues that your number has changed – it stays the same

Within 14 working days

The following are procedures for applying Numbering resources through NMS:

1. Create an account by registering on the Numbering Management System.


2. Fill in the Company /Organization profile and upload relevant documents e.g. certified copy of Certificate of Incorporation, TIN and Memorandum of understanding and Articles of Association of the Company.


3. Proceed with the application by selecting the relevant application (i.e. New, renew or relinquish applications).

Fill in an online application form and submit and   follow instructions from the NMS through notification via your registered emails

No, you must be a company, NGO, Government or a holder of an Application Service License from TCRA.

Any Electronic Communications licensee (e.g. Mobile Networks Operator) or unlicensed entity such as Company, Government Institution and NGOs.

The numbering management system is accessed via  TCRA’s website https://www.tcra.go.tz/   or through direct link https://nms.tcra.go.tz:32443/nms/

All applications for communication numbering resources are done online using Numbering Management System (NMS) available at TCRA’s website https://www.tcra.go.tz/

1. Naming and addressing, i.e. routing calls or messages to a particular subscriber or particular termination point within a network;


2. Providing callers with an indication of the likely costs of calling a number, e.g. Geographic significant information and On-net versus off-net calls


3. Used by operators to calculate retail billing rates and wholesale (i.e. interconnection) call charges


4. Branding e.g. Particular types of services (e.g. toll free services or information services) and particular operators or networks


5.  Providing call trace, malicious calls identification and fraud prevention and detection.

Numbers are useful resources to provide service to end-users and promote competition and innovation in telecommunications services. Network operators require numbers to implement telecommunications services and provide them to end-users of telecommunications services such as:

1. Fixed telephony;


2. Mobile telephony;


3. Internet-based telecommunications services;


4. Short codes including Emergency services (e.g. 112 for police) and consumer services (e.g. 100);


5. Value Added Information Services, financial services, and government services;


6. Premium Rates Services (PRS);


7. Toll-Free numbers; and


8. Machine to machine communications and internet of things applications

The TZ-CERT website https://www.tzcert.go.tz/ provides information to all users and system administrators regarding security alerts, advisories, notices, guidelines and best practices.

You can keep up-to-date with the latest security information by subscribing to the https://www.tzcert.go.tz/subscribe-to-our-newsletter/

When reporting an incident, it is critical to provide more specific information. It may include, but is not limited to, the following:

1. Reporter’s name and contact information (e.g., phone number, email, address).


2. Workstation’s model number, serial number, hostname, IP address (if public accessible) and its location.


3. Date and time that the incident occurred.


4. Detailed account of what occurred, including what was done to the workstation after the infection was discovered. This explanation should be thorough, including the exact wording of messages displayed by malware or antivirus software alerts.

An incident can be reported through:

1. Completing and online form and submit on TZ-CERT Website

https://www.tzcert.go.tz/home/report-incidents-phishing-malware-or-vulnerabilities/

1. Sending an email to

• incidents@tzcert.go.tz


• info@tzcert.go.tz


• dg@tcra.go.tz

PGP Key id: EED630F6

PGP Fingerprint: 0A1C CF48 D623 9BE7 676B 4C03 EF91 6FCA EED6 30F6

Computer Incident is a single or series of unwanted or unexpected information security events that have a significant probability of compromising business operations or threatening information security, where “Information Security” means preservation of the Confidentiality, Integrity and Availability of Information.

TZ-CERT provides the following services free of charge to its constituencies and the general public:

1. Alerts, Warning and Announcements


2. Incidents Response


3. Cybersecurity Awareness


4. Vulnerability Assessment and Penetration Testing


5. Digital Forensic Examination

TZ-CERT is a short form for Tanzania Computer Emergence Response Team, a national team with the responsibility of coordinating response to cybersecurity incidents at the national level and cooperate with regional and International entities involved with the management of cybersecurity incidents

TCRA Act of 2003 establishes the Content Committee (CC), which is responsible for monitoring broadcast media content, including licenced online content licensees. The Content Committee identifies inappropriate content and mitigates it according to regulatory procedures.

Regarding content in cyberspace, the Police force is responsible for enforcing the Cyber Crimes Act, which among other things prohibits the posting of inappropriate content through computer systems. The Cyber Crimes Unit investigates and enforces cybercrime.

To counteract inappropriate content in the cyberspace, TCRA, in cooperation with Police, places significant emphasis on educating communication users on proper use of communication services.

The Prevention and Combating of Corruption Bureau is a government bureau charged with investigating and prosecuting corruption-related offences. Therefore, anyone having difficulties in receiving services is required to disclose to the bureau all pertinent information that will enable the anti-corruption office to carry out its responsibilities in accordance with the law.

TCRA has already modified and updated the Broadcasting Regulations, resulting in a significant decrease in the cost of licences in this category and the elimination of other related fees. In addition, some taxes fall within the jurisdiction of different Tax authorities, from whom relief might be sought.

Hakuna malipo yoyote yanayotakiwa kutolewa na mtumiaji katika kusajili laini ya simu kwa njia ya biometria.

Unaweza kuthibitisha kuwa umesajiliwa kikamilifu kwa kupiga *106#.

Lengo la usajili kwa kutumia mfumo wa biometria ni kuimarisha usalama katika matumizi ya simu za mkononi, kulinda watumiaji na kufanikisha shughuli zingine za usimamizi wa sekta ya mawasiliano.

Tanzania Communications Regulatory (TCRA) would like to inform all that lottery/Betting services are regulated by the Gaming board of Tanzania (GBT). TCRA advises anyone who has a complaint related to lottery service to submit their complaint to GBT through this toll free number 0800110051 for further assistance in obtaining resolution.

Tanzania Communications Regulatory (TCRA) advises any subscriber of telecommunication services who wants to block his/her stolen device from being used should first report the incident to Police and receive a lost report. The loss report should contain important information regarding the stolen device such as International Mobile Equipment Identity (IMEI) number and any other information that shows proof of ownership.

After receiving the lost report from Police, A subscriber is required to visit his/her respective service provider that contained the SIM card that was in the device that was stolen and request for the stolen device to be blocked (blacklisted).

For more information or clarification consumers can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

Tanzania Communications Regulatory (TCRA) would like to inform all that issues that are criminal offenses such as theft of communication devices or insulting and threatening people through cyberspace are conducted investigation by Police. TCRA advises any person who has encountered any criminal related issue to report the incident to Police station in order for Police to register the incident by providing an RB number and additionally, Police to assign an investigator who will be responsible for investigating the matter.

For more information or clarification consumers can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

TCRA inakufahamisha kuwa masuala yote ya kijinai, ikiwa ni pamoja na hili unalololalamikia hushughulikiwa na Jeshi la Polisi. Unashauriwa kuripoti kituo cha polisi kupata RB na Mpelelezi. Aidha, unashauriwa kuiripoti namba iliyohusika kwenye utapeli kwa kutuma neno UTAPELI kwenda 15040 na na kisha kuweka namba hizo husika. Kukiwa na kikwazo chochote ongea na Mkuu wa kituo au ngazi zinazofuata mpaka upate suluhisho.

Kwa maelezo zaidi tupigie simu kwa namba 0800008272 (bila malipo) au tuandikie barua pepe kwa anwani ya dawatilahuduma@tcra.go.tz. Asante kwa kuwasiliana na TCRA

Tanzania Communications Regulatory (TCRA) would like to inform that all financial services are regulated by the Bank of Tanzania (BOT). For complaints related to financial transactions consumers are advised to contact BOT through telephone number 022 223 4494-97 and then request to speak to the directorate of National payment system (NPS).

For more information or clarification consumers can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

A consumer is required to first submit a complaint to his/her respective service provider and it is recommended that the complaint be submitted in writing. This can include formal letter or e-mail. After submission of the complaint in writing if the consumer does not receive a response from the service provider within 30 days or is not satisfied by the response provided then the Consumer can appeal to TCRA.

When consumer submits a complaint to TCRA, he/she is required to include evidence of prior submission of the complaint to the respective service provider. For more information or clarification regarding submission of complaints to TCRA consumer can contact TCRA by toll free number 0800008272 or by email- dawatilahuduma@tcra.go.tz

Communication fraud is a criminal offence. In this context, the term Criminal offence refers to any activity that violates the law. TCRA collaborates with law enforcement agencies including the Police Force to ensure the identification and legal prosecution of fraudsters.

Mobile network operators are regulated by TCRA along with all other communication service providers.

Destruction of communication facilities constitutes a crime. In order to prevent such vices from disrupting communication services, communication service providers, TCRA, and law enforcement agencies collaborate to ensure that all involved criminal suspects are apprehended and punished in accordance with the law. Also, local government authorities are engaged to help educate their people to guard communication infrastructures that are installed in their respective localities.  In this context, a criminal offence refers to any illegal act.

1. Offers a credible means of Government and institutions to communicate with citizens for various purposes; 


2. The systems simplify and facilitate business including e-commerce for small scale and large business because their locations will be known;


3. Registration of wealth like motor vehicles, businesses, voters will be more reliable;


4. Facilitate researches  and studies like censues, surveys etc;


5. Boosts tourism, many tourists will be able to effeciently plan their vacations in the country;


6. Increase effectivenees in rescue services like fire, ambulances, accidents and floods;


7. Boosts innovation in the use of internet and ICTs for Geographical Postioning System and development of electronic geographic maps.

LOCAL Government Authority has a responsibility to assign and registeer physical addresses to people under their jurisdiction.. Firstly, the road or street is identified and a signage is put. A house number for residency or bulding is allocated in accordance to the location of the house. Frontage door is marked with the assigned number on the top side of the door.

Mr. Lwitiko Ambele

4 Mwakaleli Street

53122 Mwakibete

MBEYA

Postcode is also named PIN Code in India, ZIP Code in USA, Postal code in Canada and NPA in French speaking Switzerland)

1. Postcode is a postal number that usually assigned to geographical area or administrative  locality.


2. If a postcode is used in an address, coorectly identifies a locality of an adressee.


3. A postcode is a resources and many stakeholders utilise them to facilitate their economic activities.

  It is the responsibility of the Local Government Authority to allocate and assign house numbers. House numbers are assigned in the following formats: -

1. Houses in the left hand side from the beginning of the street are numbered in odd numbers from 1 while on the right hand side are assigned even numbers from 2;


2. Houses in round shaped road or street, numbers will assigned continuously from left to right;


3. Houses in unplanned areas will be numbered in accordance to topology of the area and as defined by Local Government Authority.

1. It is an addressing system that uses house number, road or street name and postcode to identify a person. By using this system an address is assigned to every building.


2. An addressing system involves identification and allocation of street names and house numbers.


3. An immediate objective is to provide address to every house and location in the country.

Type-Approval fees can be found on page 11 of the type approval guidelines that can be accessed on: https://otas.tcra.go.tz/downloads/Type_Approval_Guidelines.pdf.

Type Approval is required for Active Antennas (antennas that contain active electronic components). Type Approval is not applicable for passive antennas.

Receiver-only equipment requires Type Approval for example GPS receivers, Broadcast receivers.

Type Approval certificate cannot be issued for multiple models. The type approval certificate is issued on a per-model basis.

The Type Approval certificate is considered always valid provided that no changes have been applied to the product that has been approved. The product is type-approved only once but the manufacturer or supplier is obliged to notify the Authority of any changes that may affect the information recorded on the type approval database.

It takes a maximum of fourteen (14) working days to issue the product Type Approval certificate starting from when an applicant has submitted all the required documents and excluding the delays in making payments and sample submission that can be caused by an applicant (if a sample is required according to the application procedure).

An applicant who applies for the Type Approval of Electronic Communications Equipment shall make an application through the Online Type Approval System (OTAS) that can be accessed through https://otas.tcra.go.tz where you can obtain further information.

Type Approval should be done before the product enters the United Republic of Tanzania market.

Equipment manufacturers and their representatives, authorized local or overseas companies, local importers or distributors can apply for Type approval of the new model of particular communication equipment intended for use in the United Republic of Tanzania.

Generally, Type Approval is required for all electronic communications equipment (wired and wireless) before entering the Tanzanian market. Examples of equipment that require type approval are:

a)   Terminal electronic communications equipment such as Mobile Phones, Tablets, Basic Telephone Sets, Cordless Telephones, Data Modems, VHF/UHF Radio, Wireless Modules, Laptops, Printers, Scanners, Fax machines, Telematics devices including GPS tracking devices, Short-range devices, IoT devices and smart devices.

b)   Office communication devices such as PABX.

c)    Network communication equipment such as Switching equipment, Base stations, Routers, Servers, and Transmission equipment.

d) Broadcasting equipment such as Transmitters, STL radio equipment, Smart Television, IPTV, IDTV Set-Top-Box, Digital Radios and Amplifiers.

The purpose of Type Approval is to ensure that electronic communications equipment meets national, regional and international standards. Additionally, it is to prevent any side effects or health effects for users, ensure the safety of the users and environment, prevent harmful interference in telecommunication networks and enhance the quality of communication services

Type Approval is a method of checking compatibility and interoperability of all electronic communications equipment with any operating electronic communication network as well as conformity to standards

EMF stands for electromagnetic fields. Every electrical or electronic device produces electromagnetic fields. Common EMF sources are computers, televisions, microwave ovens, wireless devices such as cell phones and Wi-Fi devices, power and transmission lines, internal building wiring systems, electrical panels, transformers, motors, and all forms of broadcasting, including AM and FM radio. Radio waves and ordinary light are forms of EMF. In addition to ordinary visible light, invisible light forms such as infrared, and ultraviolet, x-rays, and gamma rays are forms of EMF.

RF stands for radio frequency, which is a type of electromagnetic field produced at a high frequency through use of large-scale wireless equipment and data transmission. Common RF sources are radio and television transmission lines, cell towers and antennas, portable phones, cell phones, wireless computer networks (WLAN), radar equipment. Wireless network installations in our homes and buildings are also sources of RF.

RF EMF stands for radiofrequency electromagnetic fields, and is a term used to describe the part of the electromagnetic spectrum comprising the frequency range from 100 kilo hertz (kHz) to 300 Giga hertz (GHz). RF EMF is used in a variety of technologies, most widely for communication purposes (e.g. mobile phones, base stations, Wi-Fi, 5G, radio, TV, security devices). RF EMF is also used in medicine (e.g. Magnetic Resonance Imaging (MRI) equipment), for heating purposes (e.g. microwave ovens), and for wireless power transfer (e.g. Qi).

Countries set their own national standards for exposure to electromagnetic fields. However, the majority of these national standards draw on the guidelines set by the International Commission on Non-Ionizing Radiation Protection (ICNIRP). This non-governmental organization, in formal relations with the WHO, evaluates scientific results from all over the world.

Based on an in-depth review of the literature, the ICNIRP produces guidelines recommending limits on exposure. These guidelines are reviewed periodically and updated if necessary.

Yes. A safety margin is built into the limits recommended by the International Commission on Non-Ionizing Radiation Protection (ICNIRP). The ICNIRP applies a safety factor of 10 to derive EMF worker exposure limits, and a factor of 50 to obtain the guideline value for the general public.

Yes. ICNIRP EMF exposure guidelines are based on careful analysis of the scientific literature and are designed to offer protection for all ages including children and pregnant women against identified health effects of EMF with a large in-built safety margin. The ICNIRP (2020) guidelines say that a pregnant RF Worker should not exceed the public limits to ensure that the fetus complies with the public limits.

Not in all cases. Electronic implants usually come with safety information on the risk of potential interference from electrical and electronic equipment including mobile phones and radio transmitters.

Specific radio frequency interference and immunity standards have been developed to provide protection against interference to electronic implants.

People with implants should consult their medical specialist on the risk of interference if they are concerned. The ICNIRP human exposure guidelines are not designed to protect against interference into electronic equipment.

Specific absorption rate (SAR) is a measure of the amount of RF energy that is absorbed by the tissues in the human body and expressed in watts per kg (W/ Kg). This measurement is used to determine whether a mobile phone complies with the safety standards or guidelines

This is a question which WHO takes very seriously. Given the immense number of people who use mobile phones, even a small increase in the incidence of adverse effects on health could have major public health implications.

Because exposure to the radiofrequency (RF) fields emitted by mobile phones is generally more than a 1000 times higher than from base stations and the likelihood is greater of any adverse effect being due to handsets, research has almost exclusively been conducted on possible effects of mobile phone exposure.

Research has concentrated on the following areas:

• Cancer


• other health effects


• electromagnetic interference


• traffic accidents

Cancer

Based on mixed epidemiological evidence on humans regarding an association between exposure to RF radiation from wireless phones and head cancers (glioma and acoustic neuroma), RF fields have been classified by the International Agency for Research on Cancer as possibly carcinogenic to humans (Group 2B). Studies to date provide no indication that environmental exposure to RF fields, such as from base stations, increases the risk of cancer or any other disease.

Other health effects

Scientists have reported other health effects of using mobile phones including changes in brain activity, reaction times, and sleep patterns. These effects are minor and have no apparent health significance. More studies are underway to try to confirm these findings.

Electromagnetic interference

When mobile phones are used very close to some medical devices (including pacemakers, implantable defibrillators, and certain hearing aids) there is the possibility of causing interference with their operation. The risk is much reduced for 3G phones and newer equipment. There is also the potential of interference between mobile phones signals and aircraft electronics. Some countries have licensed mobile phone use on aircraft during flight using systems that control the phone output power.

Traffic accidents

Research has shown an increased risk of traffic accidents, some 3-4 times greater chance of an accident, when mobile phones (either handheld or with a "hands-free" kit) are used while driving due to distraction.

Conclusions

While an increased risk of brain tumours from the use of mobile phones is not established, the increasing use of mobile phones and the lack of data for mobile phone use over time periods longer than 15 years warrant further research of mobile phone use and brain cancer risk. In particular, with the recent popularity of mobile phone use among younger people, and therefore a potentially longer lifetime of exposure, WHO has promoted further research on this group and is currently assessing the health impact of RF fields on all studied endpoints.

5G, or fifth generation, is the latest wireless mobile phone technology, first widely deployed in 2019. 5G is expected to increase performance and a wide range of new applications, including strengthening e-Health (telemedicine, remote surveillance, telesurgery)

5G represents an evolution in telecommunication standards. To enable increased performance, 5G will extend into higher frequencies around 3.5 GHz and up to a few tens of GHz. The higher frequencies are new to mobile phone networks, but are commonly used in other applications, such as point-to-point radio links and body-scanners for security checks.

At these higher frequencies, 5G networks will use a greater number of base stations and of connected objects. 5G will further employ beam-forming antennas to focus signals more efficiently towards the device in use, rather than having the signal spread in broad directions as in current base station antennas.

Exposure Levels

Currently, exposure from 5G infrastructures at around 3.5 GHz is similar to that from existing mobile phone base stations. With the use of multiple beams from 5G antennas, exposure could be more variable as a function of location of the users and their usage. Given that the 5G technology is currently at an early stage of deployment, the extent of any change in exposure to radiofrequency fields is still under investigation.

To date, and after much research performed, no adverse health effect has been causally linked with exposure to wireless technologies. Health-related conclusions are drawn from studies performed across the entire radio spectrum but, so far, only a few studies have been carried out at the frequencies to be used by 5G. (Note: this only refers to some specific frequencies).

Tissue heating is the main mechanism of interaction between radiofrequency fields and the human body. Radiofrequency exposure levels from current technologies result in negligible temperature rise in the human body.

As the frequency increases, there is less penetration into the body tissues and absorption of the energy becomes more confined to the surface of the body (skin and eye). Provided that the overall exposure remains below international guidelines, no consequences for public health are anticipated.

Two international bodies produce exposure guidelines on electromagnetic fields. Many countries currently adhere to the guidelines recommended by:

• The International Commission on Non-Ionizing Radiation Protection (ICNIRP) and,


• The Institute of Electrical and Electronics Engineers (IEEE), through the International Committee on Electromagnetic Safety

These guidelines are not technology-specific. They cover radiofrequencies up to 300 GHz, including the frequencies under discussion for 5G.

WHO established the International Electromagnetic Fields (EMF) Project in 1996. The project investigates the health impact of exposure to electric and magnetic fields in the frequency range 0-300 GHz and advises national authorities on EMF radiation protection.

Yes, mobile phones transmit radio frequency fields usually referred to as a radio frequency signal

Mobile phones use low power transmitters that are less than 2 watts peak. Mobile phones are designed to automatically transmit at the lowest possible power to maintain a quality connection. This is a feature known as adaptive power control.